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Decorative mosaics are comprised of various mixed materials. Combinations may include glass and stone, glass, stone and ceramic, polished and honed stone. Natural stone is a product of organic formation and will have color and size variations, blemishes and chipped edges. No two pieces are exactly identical lending to the beauty and prestige of these materials. White marbles contain naturally occurring deposits of iron which may lead to discoloration of marble and turning it yellow-rust or grey if used in wet areas. This is a natural characteristic of the stone and that is why it cannot be considered as a defect in the product. Tilestile is in no way responsible for discoloration of the natural stones.
Always inspect your tiles before they are installed, as installation of material constitutes acceptance. Material must be dry-laid prior to installation to verify the quality and color variation acceptability. Any questions as to acceptability must be resolved before installation. Tilestile is in no way responsible for the installation of our tiles or thereafter. The responsibility for correct installation rests with the end user.
To prolong the life and beauty of your installation, it is best to secure a licensed installer familiar with the industry standards established in the NTCA, ASTM, M.I.A., and ANSI handbooks for tile and trade installation.
Natural stone and crackled glazed ceramic may vary in absorption. It is recommended to pre-seal stones and crackled glazed ceramic prior to installation. This will help prevent setting materials and grouts from staining the surface of the stone. Penetrating type sealers that leave the material looking natural are recommended for this purpose. Suggested sealer brands include but are not limited to: Dupont TM Stonetech ® Professional Sealer and Aqua Mix. Please refer to sealers manufacturer instructions prior to sealing. Test in a small area before sealing entire surface to ensure suitability.
We recommend installing stones over a clean, sound, and flat concrete or mortar substrate. The surface should be free of contaminants or any condition that could compromise the bond of the tile. Use a high quality, well maintained wet saw with a diamond blade designed for cutting stone, glass and metal materials. Using a poorly maintained tile saw or a blade will cause the tile to chip during cutting. Always cut tile very slowly to avoid chipping.
Grout joints should be packed full and free of all voids and pits. Excess grout should be cleaned from the surface as the work progresses, while grout is fresh and before it hardens. Prior to grouting, test in a small area to make sure that the right color grout is chosen and that the surface does not scratch during grouting
To maximize the life of your mosaic and retain its artistic integrity, please consider the following:
TileStile Mosaics stocked products will arrive within 1-2 weeks after placement of your order depending upon the delivered location in the United States. SPECIAL ORDER items may add an additional two weeks; TileStile Mosaics will inform the customer of the time frame when the order is placed. If an order contains products that are both stocked and SPECIAL ORDER, the order will NOT be shipped until it is complete. However, if the customer requests or needs a partial order immediately sent, additional shipping costs apply to the SPECIAL ORDER portion at time of shipping.
We recommend ordering a sample before buying material.
It is important to order a sample BEFORE placing a larger order. Product colors & sizes vary by each production run. We post photos that best represent our items; however, the computer images do not 100% accurately represent the actual tile/hardwood color, texture, and graining. Due to the various manufacturer production runs, it is imperative to order a sample from us first, BEFORE placing your order.
Only seeing and feeling the product in person, in the light of your final installation area will accurately reflect the look of your desired outcome. In addition, please note the actual size may vary slightly than indicated on our website since most manufacturer's list "nominal" sizes.
TileStile Mosaics offers a refund for returns within 30 days of delivery date to the same credit card that was used to make the purchase. Return subject to inspection and there is NO RESTOCKING FEE.
We will NOT refund any money for packages returned without issuing of a Return Authorization number. Please note: All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid and insured. Original shipping charges will not be refunded. Any items that have been painted, stained, glued or in any way worked upon will not be accepted for return or refund.
Items sold in full box quantities must be returned by the box.
We do not take any returns on sample orders.
THERE ARE NO RETURNS ON DISCONTINUED AND CLEARANCE ITEMS
For additional information on returns and shipping, please see our returns policies here